And the Japanese Way

While Keolis works on fine-tuning their excuse generator for the approaching winter months, here come the Japanese with their own definition of "customer service":

"Passengers on a morning train on the Tokyo region's Tsukuba Express line might not have noticed anything was amiss Tuesday. But when their train left Minami-Nagareyama station, it did so 20 seconds ahead of schedule — and when the company noticed, it issued an apology to customers."

To top it all, the next train was only about 4 minutes away!

The full NPR article can be found here. Some reading material, and food for thought, during your next T ride!