Keolis runs the commuter rail lines in the Boston area. Their executive chairman recently stated that they are working hard to meet their customers' demands, and that they even have a new logo:
"The new blue represents technology and innovation and the grey, our strong presence in local communities. Our new signature, ‘more ways, more life’, means that we want to provide more mobility and give people more freedom in their lives to engage in their communities."
They've also apparently invested $101 million in their Boston operations, both on the infrastructure side and with communications. Failing switches have been a recurring commuter rail theme, and they're going with high tech: propane heaters and covers!
"The MBTA is committed to keeping its customers better informed by providing the most updated service information quickly, accurately, and when they need it."
Which brings us to the T's commuter rail app. The following comments are self-explanatory:
I guess the customers fall in that "grey area" in their logo... yes, bring on the winter!
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